Privacy Policy Money888 — Your Data, Our Responsibility

This Privacy Policy explains how money888 ("we", "Platform") collects, uses, stores, and protects the personal information you provide when using our services via the money888.me website or the money888 mobile app for Android and iOS.

This document applies to all registered users and visitors of the money888 platform, regardless of the access method used. By registering or using money888 services, you agree to the practices described in this Privacy Policy. This policy forms an integral part of the Terms and Conditions money888.

If you do not agree with how we handle data as described here, we kindly ask that you refrain from using money888 services. If you have questions before deciding, our support team is available 24 hours via live chat.

Money888 collects data in three main categories: data you provide directly, data collected automatically when you use the platform, and data from legitimate third-party sources.

Data you provide directly:

Automatically collected data:

• IP address and device information (device type, operating system, browser or app version).
• Activity history on the platform: games played, bets placed, session time and duration.
• Transaction log data: deposit history, withdrawals, and account balance movements.
• General geolocation data based on IP address (not precise GPS location).
• Cookies and session data to keep your login secure and personalize your platform experience.

Every piece of data we collect is used for specific and legitimate purposes. We do not use your data for purposes unrelated to platform operations without your explicit consent.

Money888 does not sell or rent your personal data to any third party for commercial purposes. However, in order to operate our services optimally and fulfill legal obligations, we work with a number of trusted partners who have limited access to certain data:

• Payment service providers (local banks, e-wallet operators GoPay/OVO/Dana/ShopeePay) — receive the transaction data necessary to process deposits and withdrawals.
• KYC verification service providers — receives identity documents for the purpose of age verification and user identity authentication, in accordance with regulatory requirements.
• Game providers — receives anonymous user IDs required to link accounts with gaming platforms, without full identity information.
• Legal and regulatory authorities — we are required to disclose certain data if ordered by a valid legal process, court order, or competent authority.

Every third-party partner working with money888 is bound by strict data confidentiality agreements and is only permitted to use data for mutually agreed purposes.

Money888 invests significant resources to ensure user data security. Our security system is built in multiple layers — from data encryption and access controls to real-time threat monitoring by our cybersecurity team operating 24 hours a day.

That said, no security system can provide an absolute 100% guarantee. We ask for your cooperation in keeping your account secure on your end: use a strong password, enable two-factor authentication, and never share your login credentials with anyone.

Your data is stored on servers located in ISO 27001-certified data centers, with automated daily backups to prevent data loss.

Regarding how long we retain your data:

• Active account data retained for as long as your account is active on the money888 platform.
• Financial transaction history retained for a minimum of 5 years after the transaction occurs, in accordance with anti-money laundering (AML) regulatory requirements.
• KYC documents retained for a minimum of 5 years from the completion of verification, or longer if required by applicable law.
• Customer support communication logs retained for 2 years for service quality and dispute resolution purposes.
• Marketing data (notification preferences) deleted immediately upon withdrawal of your consent or account closure.

After the retention period ends, data is permanently deleted or anonymized so it can no longer be linked to your identity.

Money888 uses cookies and similar technologies to ensure the platform functions properly, maintain the security of your login session, and deliver a more personalized experience. The cookies we use fall into several categories:

• Essential cookies — required for the platform to function. Cannot be disabled as it is the technical foundation of money888 operations.
• Preference cookies — stores your language preference, theme, and display settings so they do not need to be reconfigured each session.
• Analytics cookies — helps us understand how users interact with the platform to continuously improve the experience. This data is collected in aggregated and anonymous format.
• Marketing cookies — used only if you provide explicit consent to receive personalized promotional content. Can be disabled from account settings.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies will affect the core functionality of the money888 platform.

As a money888 user, you hold a number of rights over your personal data that we fully recognize and respect:

• Right of Access: You have the right to request a complete copy of the personal data we hold about you.
• Right of Rectification: If your data is inaccurate or no longer relevant, you may request that we correct it.
• Right to Erasure: You may request deletion of your personal data, subject to any applicable legal retention obligations.
• Right to Restriction: You may request that we restrict the processing of your data under certain conditions, such as when you dispute the accuracy of your data.
• Right to Portability: You may request your data in a machine-readable format (JSON/CSV) for transfer to another service.
• Right to Object: You have the right to opt out of data processing for direct marketing purposes at any time, without providing a reason.

To submit any of the above rights requests, contact the money888 support team via live chat or email at [email protected]. We are committed to responding to all requests within 7 business days.

The Know Your Customer (KYC) process is an integral part of money888 operations. It is not merely a legal obligation — it also protects you as a user from potential identity misuse by unauthorized parties.

Documents required in the money888 KYC process:

• Official identity document — National ID card for Indonesian citizens, or a valid passport for foreign nationals.
• Selfie photo holding an identity document to verify that the applicant is the legitimate owner of that document.
• Proof of payment method ownership — a screenshot or photo of your bank account or e-wallet showing the same name as your money888 account.

All KYC documents are processed through encrypted systems and can only be accessed by certified verification teams. Documents are never shared with third parties except under a valid legal order.

Money888 may update this Privacy Policy from time to time to reflect changes in our data management practices, regulatory developments, or changes to the services we offer.

Whenever a material change occurs — meaning a change that significantly affects how we handle your data — we will:

• Sending a notification via email to the address registered to your account, at least 14 days before changes take effect.
• Displaying an in-platform notification the first time you log in after an update is published.
• Updating the "Last Updated" date at the top of this page.

Continuing to use money888 services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you disagree, you may close your account in accordance with the procedure set out in Terms and Conditions us.

If you have any questions, concerns, or wish to submit a request regarding your personal data, the money888 privacy team is ready to assist through the following channels:

• Live Chat 24/7: The fastest way to get a response. Available directly from the money888 platform homepage or app.
• Privacy Data Email: [email protected] — for formal requests regarding data rights, privacy violation reports, or inquiries requiring written documentation.
• FAQ Page: Visit money888 FAQ for quick answers to common questions about privacy and account security.